Your trust in DaantWale is our utmost priority.
ALL products on DaantWale are eligible for a free Replacement within 7 days of delivery in the unlikely scenario you receive a product with a manufacturing defect.
However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery. We'll also need an unboxing video and images of the parcel to investigate about the discrepancy.
SELECT products on DaantWale are eligible for Exchange within 7 days of delivery in case you are unhappy with the product. You can exchange the product only once.
Return Policy Abuse
We want all our customers to have a great experience with us at DaantWale. In order for our 7 Day Easy Exchange Policy and 7 Day Replacement Guarantee to be sustainable and fair for all, we take Return and Exchange Policy abuse seriously.
We monitor customers who have placed multiple Return & Exchange requests with us. Even the ones who place these requests over multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.
We want you to have a pleasurable shopping experience with us. While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.
We don't want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.
7 Day Replacement Guarantee
In case you receive a product with a manufacturing defect, please raise a return request within 7 days of delivery.
However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery. In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.
Please make sure that the product is in the original packaging with all the accessories it came with. We'll also need an unboxing video and images of the parcel to investigate about the discrepancy. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request. The free replacement will be shipped only once the original order is returned.
A replacement will be issued only if:
- It is found to be defective
- It is determined that the product was not damaged while in your possession
- The product is not different from what was shipped to you
- The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)
Ineligible Products:
- Products that have a defect after 7 days. Please raise a warranty claim or service request in this case with the authorised service partner
- If you receive an incorrect / damaged / different product and bring it to our notice beyond 24 hours of delivery
- Products that have been mishandled and therefore damaged
- If you have ordered the product by mistake and not cancelled the order before dispatch
7 Day Easy Exchange
7 Day Easy Exchange products on DaantWale are eligible for Easy Exchange within 7 days of delivery. If you see "7 Day Easy Exchange" on the product page, it is eligible for exchange, but that is accepted only once. We want to make sure that you end up with a product that you 100% love.
An exchange will be allowed only if the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)
You will receive full Store Credit in your DaantWale account so that you may choose another product from our website which would be more suited to your needs. Refunds will NOT be possible under our 7 Day Easy Exchange Policy.
Ineligible Orders
- If you have ordered the product by mistake and not cancelled the order before dispatch
Return Process
STEP 1: REQUEST A RETURN
Write 'Cancel My Order with <Order ID>' and send it to support@daantwale.com or Whatsapp at +91 8690699724.
STEP 2: APPROVAL
Once you've raised a return request, you should hear back from us by the next working day. We may have a few questions and clarifications before we go ahead and approve your return request.
STEP 3: RETURN PICKUP
We will then arrange a pickup for your product. If you live in a metro city, you can expect the pickup to happen within 2 working days. Outside a metro city, you can expect the pickup to happen within 3-5 working days. The product will take the same amount of time to reach us as it took to reach you. The tracking ID to track the status of your return shipment will be shared with you, so that you’re informed every step of the way.
STEP 4: INSPECTION
Once the product has reached us, we will need 2-3 working days to have the product inspected thoroughly to determine the exact working condition of the product. This will be shared with you accordingly. We know that 2-3 days is a lot of time. However, our team thoroughly inspects every aspect of the product so that we may have a solution ready for you.
STEP 5: RESOLUTION
Based on the inspection status and the reason for return, we will approve your return request and then ship out a replacement or issue full store credit in your DaantWale account and your return case will be closed.
Refunds
You are eligible for a refund in specific cases if:
- You cancelled your order before it was shipped out
- The returned product has a manufacturing defect
- The returned product is in a completely sealed and unopened condition without any packaging damages or blemishes
- You were sent a different product from what you ordered
You are NOT eligible for a refund in the following cases if:
- You've returned a product under our 7 Day Easy Exchange Policy
- You or the person you've gifted the product does not like the product
- You or the recipient of the product has mishandled the product
- You pre-ordered a product that was specifically procured for you
- A wrong product was returned than what was shipped to you
- You are claiming warranty or service for your product
Cancellations
We admit that it is upsetting to see an order cancelled :(
But we understand that there are many reasons why one would want to cancel an order placed on our website. Before cancelling, do reach out to our Customer Happiness Officers to find out if we can resolve your issue without any cancellations.
How it works?
Write 'Cancel My Order with <Order ID>' and send it to support@daantwale.com or Whatsapp at +91 8690699724.
What's eligible?
Orders cancelled within 24 hours of placing the order or before dispatch whichever is earlier.
FAQs
On a rare occasion, products may be damaged in the packaging during transit. In these cases, it will be your responsibility to notify us within 24 hours of delivery so that we can approve a replacement unit for you. The 24 hour timeline ensures that the product was damaged before you had a chance to use it and thus, it will be our responsibility to make it right.
Will I get a brand new unit as a replacement?
Yes! Under our 7 Day Replacement Guarantee, if you purchased a brand new product, we will send a brand new, sealed unit to you.
When will my replacement unit be shipped?
As soon as the inspection of the faulty unit and the approval of your return request has been completed, we will ship out a brand new replacement unit to you.
What if my replacement unit is also defective?
Don't break a sweat! You can raise a return request once again under our 7 Day Replacement Guarantee.
Can I exchange my order the second time?
Under our 7 Day Easy Exchange Policy, you are eligible to exchange an order only once. It will not be allowed the second time.
What if I do not want store credit?
We offer store credit to our disappointed customers so that they can pick something else from our website which would suit their needs better. Store credit is valid forever! It never expires. You may pick any product you like and redeem the store credit from your DaantWale account at checkout. We do NOT offer refunds under our 7 Day Easy Exchange Policy.
What if I have returned the wrong product?
DaantWale will not be liable for the products that have been returned by mistake. If an extra or incorrect product has been returned by mistake, DaantWale will not be accountable for misplacement or replacement of the extra/incorrect product returned and will not be responsible for delivering the extra/incorrect product back to the customer.
